Incompetency & Poor service

In December 2018 I logged a claim for a cracked windscreen and king price referred me to Commercial Auto Class. Recently with all the rain that we've been having, I got into my car and realised that the rain was coming in through the windscreen. I called King Price and they told me that they cancelled their contract with Commercial Auto Glass due to the bad work they did. The following day on 6/12/2019 I got a call from DGC Glass and they made an appointment to come and fix my windscreen today at 12pm but no one is came. So I called DGC Glass and they don't know what I am talking about, they don't even have my details. I later contacted King Price to find out if there isn't any complaint logged for me between 04/12/2019 & 06/12/2019 and they said no. I didn't go to work today because they said they are coming. What ****es me off the most is that when you log a complaint with King Price, it does not get recorded onto the system even when you are being transferred from one person to the next.