Incompentent Assessors and do not pay

On the 8th of November we've put a claim through as they broke into our caravan. They stole everything, even our cutlery. We are supposed to go on holiday in 3 days time. We have been struggling with this claim from the 8th and today (12 December) they phoned us to say it has been rejection because of DISHONESTY. The assessor (Scharia Munnik) that came to assess the claim arrived at our house with a dead dog in her car. She was shacking and rattled during the whole meeting because of the dead dog in her car. We did ask her to please reschedule the meeting when she is of sound mind again. She was just too emotional to do the meeting and it was extremely uncomfortable. She did not want to reschedule because her work is aleady behind. She was not able to think clearly or do a proper assessment. She was so extremely unprofessional in the whole situation. When confronting her with this regard...our claim got rejected. We now have to cancel our holiday as we have NO content in the caravan. This insurance company offers low rates at NO service. They are dishonest and try to get out of any possible payouts. I have never experienced such unprofessional and incompentent service from a assessor.