Improvement on Communication

Though they offer affordable premiums, they need to improve on communicating with their clients. My car was involved in an accident and was a write off, they paid everything we agreed on no hustle, the frustration was getting the information I needed to be put at ease. not being informed what the next step is, never have they ever called me to let me know what the update of my claim was, i learned that my car was a write off by getting a settlement agreement for my signature, prior to that no calls where made to let me know.