Impossible to submit a claim

I have been trying to submit a claim since Monday 10 March. I have phoned several times a day for the entire week and it is always the same, I get told a claims consultant will call me back but they never do! How am I supposed to submit a claim?!<br> <br> I have also been trying to get a quote to insure specific portable items on my policy. I keep getting told there are problems with the system and someone will call me back to give a quote - no one has contacted me yet, I have called in all week. I have sent through all my details of the specific items to be insured for a quote via e-mail as well [Email Removed] and still no response!<br> Is this how you treat all your customers?