1 reviews | Active since Jan 2013
I'm currently with King Price since 5th July 2018, when I bought a new vechile, I continued with my policy, which brings me to my claim currently in process
I'm currently with King Price since 5th July 2018, when I bought a new vechile, I continued with my policy, which brings me to my claim currently in process. My car was ****** on the 6th of March 2025, and recovered the same morning by my tracking company, it was stripped and towed to Ntuzuma police station. On the same day, my insurance was notified, all relevant documentation provided yet today is the 19th March 2025, my car is still at the police station. I'm asked to put pressure on the police detective, who is actually very helpful by my insurance whom is making no effort. I get no feedback from them. I'm out of vechile almost 2 weeks. These people are quick on a sale and not quick on claims. Also to add to this, they have no complaints department. I have been emailing with minimum response. Please can someone assist me
We know your time is important, and that you want to get this wrapped up as soon as possible. We’re very sorry that you’ve had to wait so long, and we’re looking into what’s causing the delay right this second. Please note we do have a complaints team and this is also noted in the complaints policy on our website and in your policy documentation. Your concerns have been sent to management in out claims team for urgent attention.
We know your time is important, and that you want to get this wrapped up as soon as possible. We’re very sorry that you’ve had to wait so long, and we’re looking into what’s causing the delay right this second. Please note we do have a complaints team and this is also noted in the complaints policy on our website and in your policy documentation. Your concerns have been sent to management in out claims team for urgent attention.