PG
Paul G

1 reviews | Active since Dec 2018

05 Dec 2019, 11:22

******* DEBIT ORDER KING PRICE

I have been with King price for more then 5 years, in September a sales guy phoned me to offer a motor warranty all sounded great accept the proposal after been on the phone with the guy for 20 min, he phoned me back after 30 min to tel me I do not qualify for the motor warranty due I use the car for business use and not private use.

after wasting my time the premium went from R674,94 to R799,18

I did get a better insurance premium from another insurance company so I did cancel my insurance with King Price.

I phoned in on Monday 2 December 2019 to log a complained spoke to someone in a senior position he promised me he will give me a call back by the latest Wednesday to sort it out and pay back my debit orders after i have canceled the policy already more then 2 months ago but they still deduct there premiums. PHONED BACK ON WEDNESDAY ALSO SPOKE TO SOMEONE IN A SENIOR POSITION PROMISE ME TO RETURN THE CALL BEFORE END OFF BUSINESS DAY STILL NO LUCK!!

I do not want to reverse the debit orders with the bank due to it will cost me extra banking fees, for a mistake from king price.

PLEASE HELP!! TO GET MY MONEY BACK!!

POOOR SERVICE BAD BAD BAD!!

0
Replies (1)
King Price Insurance
King Price Insurance's reply05 Dec 2019, 16:20
Official
Sometimes, despite our very best efforts, things go wrong… And we’re so sorry this happened to you. Thanks for bringing it to our attention though! We’re already working on making sure it doesn’t happen again. We’ve also tracked down your info in our royal vault and will be in touch with you.