1 reviews | Active since Oct 2011
I’ll be taking my business elsewhere
I joined King Price two months ago.I liked the product I was being sold. Having been an outsurance client for the past 4 years. The gentlemen also seemed nice. Today around 07:30 I had an accident that required I be towed and claim.
Call Time I spent 1 hour trying to lodge my claim and to get towed, Why is there no emergency number for emergencies.? why is it not visibel on your app? And why do I have to enter my ID number 50 times to get service I paid for on time without complaits.
Initail Application errors The gentlemen who helped me apply, made no mention of the extra excess amount payable if I claim within 3 months. this should be stated explicitly by naming these excess. I would've never taken this policy as I believe thats a complete ******* for someone who had been insured incident free fo the past 6 years. A ******* because no one explains it explicitly and as someone who was insured incident free for the past 4 years, this explaination was crucial. And as a client who was explicitly clear about mot wanting to pay high excesses. Only now at claim stage can these amounts be explicitly explained to me. In the middle of my crisis.
Car Rental My accident was around 07:30 its now 12:00 I have no word on this rental car. Upon taking out this rental optional I was notadvised that i would need to pay any amounts to Europe cars. Idid not sign any contracts with this car hire company and thus find it rude that kind price now wants me tobe paying them money. Only at claim stage is this information brought to my attention. Refundable or not this should not be neglected as it affects my financial wellbeing.
I stand here today very dissapointed in the service I recieved from your company and cannot even begin to understand why I joined in the first place. Your people are dishonest and have no intergrity when selling insurance to clients. They read through the term sand conditions so fast solely for the purpose of riping people off. You cannnot replace cover and not insure you have covered all the basis that could affect your client.
What is the reason for such poor customer service?
Our emergency assist number is clearly noted on our website and any documentation you received via email.
Our claims department has been in contact to discuss. Please note the additional excess is clearly noted in your policy schedule which is sent to you at point of sale. With regards to the rental vehicle a fuel/security deposit is required and is refundable to you less any toll fees you incurred when you return the vehicle with a full tank of fuel and the vehicle is in the same condition it was in when you received it.
Should you require any further feedback on this kindly contact claims directly.
Royal regards
The kings court
Our emergency assist number is clearly noted on our website and any documentation you received via email.
Our claims department has been in contact to discuss. Please note the additional excess is clearly noted in your policy schedule which is sent to you at point of sale. With regards to the rental vehicle a fuel/security deposit is required and is refundable to you less any toll fees you incurred when you return the vehicle with a full tank of fuel and the vehicle is in the same condition it was in when you received it.
Should you require any further feedback on this kindly contact claims directly.
Royal regards
The kings court