IF ONLY KING PRICE HAD MORE PEOPLE LIKE MOWBRAY

I have been with King Price for 2 years, of course everything was okay till an incident occurred that led to a claim. The call centre agents have a bad attitude unless they are sales, then I had to register my claim which was an irritating process of being asked stupid questions. I then requested for a courtesy car when I was told that my policy does not have a courtesy car. Nonetheless after going back and forth, Mowbray called me. He listened to the calls when I took the policy, immediately arranged a courtesy car then met with me face to face to process my claim. Again King Price disappointed me and approved the claim 3 weeks later, of course I was left with a week to use the hired vehicle. I sent an email to them about my disappointment. Some gentlemen told me that there was nothing they could do, Mowbray again came through and extended the car hire. He understood my needs as a client and went the extra mile on every contact with him. I have cancelled my insurance with them and took another policy with a different insurer. This experience left a bitter taste in my mouth and although I will never do business with King Price again, Mowbray is great and deserves the recognition.