I would like to commend Noluthando Tladi for the exceptional assistance she provided with my new claim following an accident involving my brand-new 2025 Chery Cross Limited

I would like to commend Noluthando Tladi for the exceptional assistance she provided with my new claim following an accident involving my brand-new 2025 Chery Cross Limited. From the outset, she demonstrated remarkable professionalism, strong soft skills, and genuine empathy throughout the entire interaction. Having worked in the BPO industry for over 10 years, I have encountered my fair share of abrasive and disengaged agents—individuals who, quite frankly, should not be in customer-facing roles. Noluthando, however, stood out as the complete opposite. She handled the process seamlessly, ensured I felt heard, and turned what could have been a stressful experience into a reassuring and positive one. My sincere thanks go to Noluthando. She is a true asset to your team and very deserving of recognition, if not a raise.