"I was on the verge of canceling both my policies with KP today

"I was on the verge of canceling both my policies with KP today. After a failed attempt to reach them yesterday and another 30-minute wait on hold today, I was frustrated and ready to walk away. Then I met Luyanda Maseko. I’ll admit, I started the call with a rant, but Luyanda handled it like a pro. She calmed the situation down, explained everything clearly, and was so patient it felt like a mini therapy session! Not only did she save the relationship, but she also beat a deal I had from another insurer. She is well-informed and precise—exactly what you want in a consultant. KP almost lost a customer, but Luyanda is the reason I’m staying."