I was never treated ...
I was never treated well, I called a Laddy by the name of Kwena for assistant she done all however she never gave me feedback, until I followed up and found Nompumelelo she helped me and got assistant, Now for claim I called and Found Aerton Helena he is asking me questions that I think are unnecessary eg " Are you working? Which Position? I think on the system it does show this info also What was the reason of your travel?...
Helpful (0)
Replies (1)0
Replies (1)
King Price Insurance's replyOfficial
24 Apr 2026, 10:40Hi Mabilo
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration you experienced during your assistance and claims process and we acknowledge your feedback.
Please note that during the claims process, certain information is required to ensure that the claim is properly validated and processed in line with policy requirements. While we aim to make this process as efficient as possible, some questions may be necessary even if information appears to be on the system.
Our claims team will be in contact with you shortly to provide an update on your claim and next steps.
Thank you for your patience and for allowing us the opportunity to address your concerns.
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration you experienced during your assistance and claims process and we acknowledge your feedback.
Please note that during the claims process, certain information is required to ensure that the claim is properly validated and processed in line with policy requirements. While we aim to make this process as efficient as possible, some questions may be necessary even if information appears to be on the system.
Our claims team will be in contact with you shortly to provide an update on your claim and next steps.
Thank you for your patience and for allowing us the opportunity to address your concerns.
King Price Insurance's reply24 Apr 2026, 10:40
Official
Hi Mabilo
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration you experienced during your assistance and claims process and we acknowledge your feedback.
Please note that during the claims process, certain information is required to ensure that the claim is properly validated and processed in line with policy requirements. While we aim to make this process as efficient as possible, some questions may be necessary even if information appears to be on the system.
Our claims team will be in contact with you shortly to provide an update on your claim and next steps.
Thank you for your patience and for allowing us the opportunity to address your concerns.
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration you experienced during your assistance and claims process and we acknowledge your feedback.
Please note that during the claims process, certain information is required to ensure that the claim is properly validated and processed in line with policy requirements. While we aim to make this process as efficient as possible, some questions may be necessary even if information appears to be on the system.
Our claims team will be in contact with you shortly to provide an update on your claim and next steps.
Thank you for your patience and for allowing us the opportunity to address your concerns.