I was called 'Sir'

Sometimes we are so focused on the negatives ,and agreed , it can also be used to improve a service ,a customer can be difficult to deal with ,and we don't always see the "other" side ,given this claim was not smooth sailing but the calmness and focus in which it was handled ,in fact turned on its head to provide a massive positive for all parties ,even the "third party" lol the customer was always a priority and the end result was a winner ,well done Quinton van Deventer for the professional calming approach ,quote "never a pain Sir unquote ,thank You for never giving up us Royals