I want my refund

I took out insurance with King Price and Monwabo said that his manager agreed to waiver the admin fee, but I was still charged. I called Monwabo to inform him and he said he will speak to his manager and get back to me. I'm still waiting. I even tried calling him and he's not answering. The King stipulates honesty and keeping promises in the policy. Where's the honesty in deducting money that you're not suppose to? After it was agreed that it will not be deducted. Got the sale and now the customer service went out the door. Don't worry Monwabo, you just lost me as a customer.