I still think one star is tooooooooo much

On the 12/05/2021 my car was in an accident. I contacted you and on 14/05/2021 the claim was submitted and I received notification. No contact was made until 17/05/2021, in which I mailed you and called you numerous times with no feedback. The fact that I even have to call you to follow-up is pathetic. I have spoken to managers (Dudley Motimele) and Celeste Ryan that at least got back to me, but the claim is not with them, and nothing happened there after.

Caroline Sharp is handling my claim. I understand she was unwell, so where is the team work? Where is her manager? Why does the manager not assign someone else to follow-up on her claims? How do you people even operate? As a staff member you are committed to service your clients and retain the business, so that there is mutual contentment and benefit.

The fact that I have to go to great lengths of calling and e-mailing and explaining and repeating myself to other agents is not on. All I ask for is feedback. Let me know what the hell is going on!! This service is pathetic. I bet if I missed one premium or paid one premium late I would have gotten a quick response, seriously, you are doing your name bad !!!!!!!!!!!!!!!

What is wrong with this situation that I find myself in now? I have to make a noise to get some kind of feedback, or movement regarding my claim? This is ridiculous.

The reason I joined King Price was for the reputation. Your total lack of communication and effort in responding or keeping the client informed is putrid, revolting, weak!!!!!!!!!!!!!

Last week I received a call from Automagic repair shop in N1 City regarding my car, and guess what, King Price is still reviewing my claim? How backwards is that? The repair shop wants to tell you that they have received the claim, but the Insurance company has not even approved the claim as yet, and this is like 3 weeks after the accident already. Where is the flow in process here? This is chaotic,

Today 11/06/2021 at 07:44, I get an sms from King Price informing me that the claim has been referred to their legal team and are trying for recovery, and guess what

At 08:23, I receive a call from M&R Repair centre in Salt River, confirming that they will be handling my repairs and that the car will be towed to their premises shortly……

King Price, where is the transparency? Where is the trust here? Why are repairs shops calling me and King Price doesn’t have answers for me????????????????????????????????????????????????

I am a client of King Price, Kin Price has an obligation towards me, I have an arrangement with King Price, why are you not communicating with me, why are repair shops contacting me

I am so disgusted with this service !!! I asked you in our last conversation, please just keep me in the loop.

It’s my car, it’s my money, you are not keeping your end of the agreement in rendering a service to a paying client. What the hell is going on !!!!!!!!!!!!!!!!!!!!!!!!

I want a manager to call me, to give me the relief, I want to know what the hell is happening with my claim.

Tomorrow, 12th June, exactly a month after my car met in an accident, and there is no progress, no feedback, no honest communication. You have totally lost my trust.

Then I decide to fix my car on my own. My car is still at SMD yard and the agent is supposed to arrange for my car to be towed back today. No feedback, I'm still waiting and it's officially evening. No phone call, no email, no communication again! And guess what, I get an email to say my claim has been finalised? Seriously!!!!! What is wrong with this picture???????????? What?