I recently called to update my home address, and the lady who helped me was very kind and efficient

I recently called to update my home address, and the lady who helped me was very kind and efficient. I also asked about reducing my insurance premium by changing my excess fee. She connected me with a senior colleague, who asked a few questions and then made some great changes. My monthly premium went down, and my excess fee was cut in half! I'm very happy with the excellent service I received. The representatives were extremely kind while offering their services.