I received wrong exp...

Thank you for bringing this to our attention, and we’re truly sorry to hear about your experience. This is certainly not the level of service we aim to provide.
We take your concerns regarding the incorrect explanation, communication, and debit order very seriously. Our Client Care Team will be reaching out to you shortly to better understand what went wrong and to work with you on resolving the issue as quickly as possible.
We appreciate your feedback and the opportunity to make this right.