I missed a payment because my account had *****ulent debits

I missed a payment because my account had *****ulent debits. When the consultant called me I was so glad, she was so professional and respectful and informed me that they have moved my debits to the 15 February. I asked her to assist me move the debit to another account , when I could not provide my account number she gave me time to get it ready, called me again and helped me arrange for the new debit. All is sorted out now with a lot of ease because she was thorough and patient when assisting me. She really represents this bussiness very well. She was patient , kind and really professional. I appreciate that a lot. Her name is Duene.