I have have been treated outrageously bad by this insurance, especially Kabelo Thabethe, such an arrogant person

I have have been treated outrageously bad by this insurance, especially Kabelo Thabethe, such an arrogant person. I told them 5 days ago that the windscreen they ordered wrong, but This Kabelo Thabethe person kept insisting on that it's correct until a technician from PG glass who was sent to install the told them that it's not the correct. even then The insurance still doesn't want to approve the purchase of the correct glass. I'm stressed, I'm tired I just want to die