I had addressed an issue about how 2 related claims for incident related to a King’s Cab driver where 2 tyres, the 1st and after 20min changing the spare wheel also popped, asking why one of the claims did not have waiver of excess and the other did

I had addressed an issue about how 2 related claims for incident related to a King’s Cab driver where 2 tyres, the 1st and after 20min changing the spare wheel also popped, asking why one of the claims did not have waiver of excess and the other did. After spending a longtime with Lutendo and my phone switching off he never got back to me. But when I called back I was assisted by Jay-Lee, who I am happy with. The the assistance of Jay-Lee Sampson who assisted me without hesitation on my claims after spending a long time querying this, why 1 excess would he waived but another would not, when both incident the King’s Cab driver was driving. She assisted me quickly with checking with the repairs service provider if any part are ordered and if I can rather get the pay out and do repairs myself. She had empathy, understanding when I asked on the process with the repairs service provider and provided quick assistance. Ngiyabonga Jay mfwethu!! Dankie king price as well.