I had a bad experience early this morning from the claims department

I had a bad experience early this morning from the claims department. I was told by the consultant that they will pay 50percent of my claim since they discovered an old repair that was done on my bumper whoch I am not aware of. Whybdid Kingprice not identify the problem 6 yeard ago when I took the car for inspection? They were too happy to close the sale and. He told me to go back and claim the remaining 50percent from the car dealer that I bought the car 6 years ago since I cannot afford the R8000 required feom me. I felt belittled and undermined in his tone and the way he spoke to me. I think my relationship with Kingprice will have to come to an end for a mere R16 000 that they refuse to cover.