I called to submit a claim day before yesterday

I called to submit a claim day before yesterday. I was told to call yesterday, I called them and got an appointment for assessment. Went for assessment yesterday and got a quote. I was told I will be called today for me to bring the car in for repairs. Spoke to the panel beater to bring the car tomorrow. When I called the insurance for the courtesy car. I was told that I’m due for the assessment tomorrow which is wrong. Spoke to 5 consultants with no help. I still don’t have a clue what the next step is