I called to see if I could get a lower premium by increasing my excess and was ably assisted by Josh who told me I could get a discount without doing the above

Hi Rudene,

You know, we pride ourselves on doing our flippin’ best to make our clients’ days.... But today, you’ve turned the tables on us and made OUR day as well.

Touché.

Thanks for the awesome compliment, we’ll do our best to keep you impressed!

Royal regards,

The king and his court