I called the recovery department, and instead of giving me the proper feedback, she just became rude

Hi Abigail,

We never like hearing that our clients have had a bad experience, but you have our word that we will do everything in our power to try to make things right.

We’ll investigate things on our side and will be in contact shortly to either get more information or provide you with an update with regards to your complaint.

Thanks for letting us know.

Royal regards,
The king’s court