I am FED UP with the complete lack of service

After a shattered windscreen I lodged a claim with King Price on the morning of the Incident 14 April 2015, I was informed that someone will phone me from the Claims Dept, by Friday I had not yet received a call I then phoned King Price to check up and was informed that the claim was not lodged. Nicolene then lodged the claim AGAIN.24 Fix was the class company. I got a call from them on the Friday (17/04) and I asked the lady to arrange it for the Monday in JHB as I work there. On Tuesday 21 April I phoned 24 Fix to ask what is happening and was informed by Shannon that he will check and phone me back. Which never happened, I phoned again on 22/04 when I was told there was no stock. I then phoned Ivan at King Price to get assistance. He also acknowledged that 24Fix should have kept me up to date. They then made an appointment for Saturday 25/04 to fix my windscreen, only to be informed on Saturday that they did not get stock and it will be done 28 April at 11:30, left msg for Ivan, no call.. On 28 April at 11:45 I phoned 24Fix to enquire where the repair person is only to be informed that he did not get the stock and will not be coming. I have to follow up and they do not inform me