I am disgusted that so many *********** staff can get the same problem wrong

I am disgusted that so many *********** staff can get the same problem wrong. The staff couldn't even get the correct information about a replacement of a vehicle window. If it were not for Jeannrie van Schalkwyk at PG Autoglass who had to liaise with King Price to reinstate my claim, I don't know where I would be. The lack of communication from King Price with the client, i.e. me is beyond unprofessional. I cannot believe the staff are this untrained, this misinformed and cannot provide accurate feedback. My experience has been more than terrible. I am utterly appalled