DB
Debbie B
1 reviews | Active since Apr 2014
01 Jun 2026, 07:58
I am aware that due to the extreme storm we had the claim took longer that expected
I am aware that due to the extreme storm we had the claim took longer that expected. I probably waited a full month. I claimed for the food in my freezer and fridge, but could only get R1600... which i think was unbelievable compared to the amount of food i've lost.... not too happy, but I should have checked my claim amount when applying....
Helpful (0)
Replies (1)0
Replies (1)
King Price Insurance's replyOfficial
01 Jun 2026, 09:42Thank you for sharing your experience with us. We’re truly sorry to hear about the loss you experienced and understand how disappointing this must have been, especially after the wait to finalise your claim.
We’d just like to clarify that the deterioration of food benefit has a set limit defined in the policy and is not adjustable. This means that claims for food loss are paid up to this fixed amount, regardless of the total value of the items lost.
We do appreciate your feedback and understand your concerns. If you would like us to review your policy with you or discuss your cover in more detail, please feel free to email your details to ***, and we’ll gladly assist.
We’d just like to clarify that the deterioration of food benefit has a set limit defined in the policy and is not adjustable. This means that claims for food loss are paid up to this fixed amount, regardless of the total value of the items lost.
We do appreciate your feedback and understand your concerns. If you would like us to review your policy with you or discuss your cover in more detail, please feel free to email your details to ***, and we’ll gladly assist.
King Price Insurance's reply01 Jun 2026, 09:42
Official
Thank you for sharing your experience with us. We’re truly sorry to hear about the loss you experienced and understand how disappointing this must have been, especially after the wait to finalise your claim.
We’d just like to clarify that the deterioration of food benefit has a set limit defined in the policy and is not adjustable. This means that claims for food loss are paid up to this fixed amount, regardless of the total value of the items lost.
We do appreciate your feedback and understand your concerns. If you would like us to review your policy with you or discuss your cover in more detail, please feel free to email your details to ***, and we’ll gladly assist.
We’d just like to clarify that the deterioration of food benefit has a set limit defined in the policy and is not adjustable. This means that claims for food loss are paid up to this fixed amount, regardless of the total value of the items lost.
We do appreciate your feedback and understand your concerns. If you would like us to review your policy with you or discuss your cover in more detail, please feel free to email your details to ***, and we’ll gladly assist.