HRH King Price - Nose high in the air -customer left to smell the door

I am giving them one star because there is no option for not giving a star at all, Only this morning I was full of praises for the service I got from KP over a query on a debit order deduction that went through before time - guess what? Now I know that it was just the lull before the storm. I called KP this morning to request an extension for the courtesy vehicle they have hired for me as my vehicle is still in for repairs and I am supposed to return the courtesy vee to the car Hire company today. The response from the KP agent was that he will escalate my response to the relevant department (can't recall the name now) and if my request is approved they will give me a call and if they do not give me a call I must take it that my request has not been approved and return the car today. Is this the latest way of doing business now? Maybe it is their cost cutting measures, but I must say that is quite nasty. I hope my request did go through indeed, as I am left to doubt even if it was processed if I get such a response - but true to form - here I am sitting without a call from them. Please advise on the best car insurer! I do not believe I deserve to be treated like this after so many years with "THEIR ROYAL HIGHNESSES"