How to start off a relationship with King Price...

On the 24th May 2023, I cancelled my insurance with whom I was covered for at the time based on the quote provided and agreed upon with the Sales Representative from King Price, Mandlenkosi Tembe.

When I received the policy schedule a lot of my information was incorrectly captured. The information captured incorrectly impacts the overall premium. I forward Mr. Tembe an email, ask him to refer to our Sales Call and to correct my information accordingly and that I will not be held liable for any premium change as correct information was provided at the time of sale.

Another agent calls to correct said errors, I explain the above story to the agent and advised I've already escalated back to the sales agent and awaiting feedback.

A 3rd agent calls and says he wants to assist with correcting the errors, premiums changes from what was agreed upon to about the same amount I was paying at the insurer I was with at the time. I explained to this agent again that I am not to be held liable for the premium change because I have all the correct information at sales stage, placed me on hold and told me their TL can't do anything. Asked this gentleman to escalate back to the TL, to his Manager and to the Complaints Department.

I'm yet to receive any feedback from either of these people since said date. Almost a month later.

I dare you to debit 1 cent more from my account then what was agreed upon at sales stage. I would happily submit a very detailed complaint with the OSTI and FSCA.