CM
Claire M
1 reviews | Active since Feb 2015
11 Jan 2016, 17:01
How hard can it be to cancel a policy!
Never before have I been treated by a call centre person like this! Good grief Kobus Potgieter! I just want to cancel a policy that has not even commenced yet. No I don't want to answer 100 questions as to why. I am further ****ed off that in an attempt to get me to stay you can just drop the policy by R60. After this phone call I will never recommend your services. I await the email to commence cancellation. Good grief, thank goodness it wasn't a claim!
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King Price Insurance's replyOfficial
13 Jan 2016, 17:18Hello Claire Maxwell,
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
Khavish from our retentions department has been in contact with you to discuss your concerns and the way forward. He has also emailed you confirmation as requested.
Thank you for your patience and understanding.
Royal regards
The kings court
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
Khavish from our retentions department has been in contact with you to discuss your concerns and the way forward. He has also emailed you confirmation as requested.
Thank you for your patience and understanding.
Royal regards
The kings court
King Price Insurance's reply13 Jan 2016, 17:18
Official
Hello Claire Maxwell,
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
Khavish from our retentions department has been in contact with you to discuss your concerns and the way forward. He has also emailed you confirmation as requested.
Thank you for your patience and understanding.
Royal regards
The kings court
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
Khavish from our retentions department has been in contact with you to discuss your concerns and the way forward. He has also emailed you confirmation as requested.
Thank you for your patience and understanding.
Royal regards
The kings court