CM
Charlaine M
1 reviews | Active since Jun 2019
30 Apr 2020, 11:11
How can I be happy?
I have NEVER claimed from any Insurance company (I am 59 years of age). My fridge has packed up, I UNDERSTAND are in a lock down,but what must do? so I call King Price and ask for help with a claim, only to be told someone will collect my fridge from home (hellow I have food in the fridge) They will take the fridge away for assessment it MIGHT take 48 hrs before I get it back... I ask what about the food in the fridge, I get told to take it out, I do not have another fridge where must I put my food, no then I just claim for the food that was damaged?? Really I spoke to Abel Kotelo. what makes me angry is I have never claimed and now this??I could not hear what Abel was saying, listen to the tape
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King Price Insurance's replyOfficial
30 Apr 2020, 12:21 Hi Charlaine
Our sincerest apologies for the inconvenience, unfortunately as with any insurer the item would need to be taken to check what the cause of damage is and if the cause is an insured peril like lightning or power surge. Unfortunately insurance is not a warranty or maintenance plan hence normal wear and tear breakage from age, usage etc.... is not an insured peril so the cause of failure needs to be determined. Your complaint has however been sent to management in claims whom will look into your concerns and provide you with feedback on the way forward.
Our sincerest apologies for the inconvenience, unfortunately as with any insurer the item would need to be taken to check what the cause of damage is and if the cause is an insured peril like lightning or power surge. Unfortunately insurance is not a warranty or maintenance plan hence normal wear and tear breakage from age, usage etc.... is not an insured peril so the cause of failure needs to be determined. Your complaint has however been sent to management in claims whom will look into your concerns and provide you with feedback on the way forward.
King Price Insurance's reply30 Apr 2020, 12:21
Official
Hi Charlaine
Our sincerest apologies for the inconvenience, unfortunately as with any insurer the item would need to be taken to check what the cause of damage is and if the cause is an insured peril like lightning or power surge. Unfortunately insurance is not a warranty or maintenance plan hence normal wear and tear breakage from age, usage etc.... is not an insured peril so the cause of failure needs to be determined. Your complaint has however been sent to management in claims whom will look into your concerns and provide you with feedback on the way forward.
Our sincerest apologies for the inconvenience, unfortunately as with any insurer the item would need to be taken to check what the cause of damage is and if the cause is an insured peril like lightning or power surge. Unfortunately insurance is not a warranty or maintenance plan hence normal wear and tear breakage from age, usage etc.... is not an insured peril so the cause of failure needs to be determined. Your complaint has however been sent to management in claims whom will look into your concerns and provide you with feedback on the way forward.