Horrific service - claim not processed 6 months

In November 2014 I submitted a claim to King Price Insurance. I was contacted to send my car for evaluation in Pretoria East which I did. After which I received an sms notifying me that my claim was successful. I was then called again and told to send the car for evaluation at Gezina. Since then no word from King Price! No communication of who was approved to do the repairs and 6 months later, my car is still not fixed and I am being told that they are not liable because it's been more than 90 days which is their policy yet they failed to communicate. King Price has NO customer service. I have been calling and calling and each day I am told that someone will get back to me. I have been paying my premiums on time each month with no issues whatsoever but with no service from the insurance company. <br> <br> I am totally dissatisfied with the service. In fact there is NO service at all. This is the WORST insurance I have ever been with! The communication and level of service provided to clients needs to be your priority.