Horrific customer service & ****

<p>I sent in a claim as we were on holiday and when we came back the TV and our AMP was not working any more. King Price lack of responds was apauling. they sent both the units back to me saying they will not be replacing or repairing both units as it was not hit by lightning, (which i find strange as we had severe lightning in our area over the festive season). the reason they gave me not for replacing or repairing the units are 'we cant fix it because it did not get damaged by lightning but because it is old'. now i find it very unlikely that a TV and an AMP will both break at the same time for exactly the same reason........... i have sent them an email to please call me or give me the technician report on this, this was a week ago and till date i have not received any feedback from them at all. i feel that King Price is an insurance company that will look for a reason not to honour a claim.</p>