1 reviews | Active since Jun 2017
Horrific client experience and still Debit FOLLOWING cancellation of policy
<p>my vehicle has legally changed ownership TWICE- I had been phoning king price since March to cancel...i followed the advice and cancelled in may...they are still debitting my account eventhough I stopped the debit at the bank and i notified them of the cancellation....they NEVER installed the tracker for which i was charged an upfront fee and no one on their end is responding to e-mails- i have since emigrated from the country when i noticed them still debiting my account- i think it is shamefull and am considering shutting my entire bank account down to avoid enriching them *********ly with my R460 odd rand a month- disgusted to the core!</p>
oh whar a surprise...the time difference does not exceed business day cycles in any part of the world and yet also no acknowdgement or response....guess maybe i cop and paste the thread to facebook
oh whar a surprise...the time difference does not exceed business day cycles in any part of the world and yet also no acknowdgement or response....guess maybe i cop and paste the thread to facebook
Hi Tinneke
Our sincerest apologies for the negative experience, our retentions department attempted on several occasions to contact you to assist with your cancellation request but to no avail. Please note our cancellations are done telephonically hence the contact attempts. We note from your complaint via Hello peter and facebook that you are not in the country and have assisted with the cancellation based on your complaint. We have messaged you via facebook to confirm the cancellation has been done and the refund for the June premium has been sent for processing.
We trust the above is in order and apologise for any inconvenience caused.
Royal regards
The kings court
Hi Tinneke
Our sincerest apologies for the negative experience, our retentions department attempted on several occasions to contact you to assist with your cancellation request but to no avail. Please note our cancellations are done telephonically hence the contact attempts. We note from your complaint via Hello peter and facebook that you are not in the country and have assisted with the cancellation based on your complaint. We have messaged you via facebook to confirm the cancellation has been done and the refund for the June premium has been sent for processing.
We trust the above is in order and apologise for any inconvenience caused.
Royal regards
The kings court
Hi Carl, Thank you very much for rectification assistance, i sincerely appreciate it. Have a blessed day.
Should you feel inclined I would recommend looking into an operational process to allow for these instances as I was on the phone to Kind Price since March at least 3 times trying to provision for this scenario knowing i would be departing at the end of April.
Hi Carl, Thank you very much for rectification assistance, i sincerely appreciate it. Have a blessed day.
Should you feel inclined I would recommend looking into an operational process to allow for these instances as I was on the phone to Kind Price since March at least 3 times trying to provision for this scenario knowing i would be departing at the end of April.