Horrid company, horrid service

I don't know why there needed to a rise and drop in temperatures since the repair company didn't fix what I raised the claim for. Despite your reply here, no one has called me today to follow up on this complaint yet.

This is why I have given your service 1 star. I’ve been trying to get the assessor, Vernon, to contact me since Friday last week to no avail, in that time I’ve spoken to multiple agents and been told that Vernon will contact me, the query has been escalated to his manager and so on and so forth. No one has contacted me yet. What are your SLAs around resolving claim issues?

I finally received a call from the assessing team today after multiple complaints on social media. All I learned was there is a lot of fine print that King Price does not tell you about until it is time for a claim. There is never any physical assessment of your car if you sign up over the phone, so if they find any defects, such as chips in windscreens, during your claims process, your cover lapses automatically. So, I cannot even put in a claim for my broken windscreen, because as King Price neglected to inform me, I was not covered for this due to a chip in the windscreen.

Now, for the actual claims. Insurance companies will pay for the most expensive repair on your claim, not the cheapest. King Price did not inform me of this after the assessment by the repair company. I only found this out today through the assessors.

At no point during the month-long claim and repair process did anyone from King Price call to explain any of these items to me. Even after the repair company assessor raised the issue with King Price of a chip on the windscreen being an issue, as told to me by the Head of Assessing, NO ONE from King Price called me to tell me I would not be covered for damage to the windscreen in the event of a breakage. I am ZAR12,000 out on monthly premiums, plus the 4k excess on the repair and I must pay an additional 2k for the dent repair. Goodness knows how much for the windscreen repairs. Nearly 20k later, I’ve learned that King Price cannot be trusted and my insurance policy with them was pointless.

Stay away from King Price. If you must do service with them, make sure you record your calls, and make sure you get a clear understanding of what you are covered for and what is not covered and why.