KP
Kassandra P
1 reviews | Active since Jan 2020
01 Jun 2026, 10:59
Horrible service when trying to claim
Horrible service when trying to claim. My vehicle has been standing for more than 3 weeks now without resolution to the claim. They appoint one company to arrange assessment, another to actually assess it and then a 3rd to do the physical repair. We were referred to repair Central who insisted king price cancelled the claim. After a week of fighting it and request to change the assessor the exact same thing happened with the 2nd assessor. Will definitely be changing as soon as this claim is finalised.
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King Price Insurance's replyOfficial
22 Jun 2026, 11:33Hi Kassandra
Thank you for bringing this to our attention.
Thank you for bringing this to our attention.
We're sincerely sorry to hear about the delays and frustration you've experienced during your claim. We understand how stressful it is to be without your vehicle for an extended period, and we appreciate the impact this has had on you.
Please be assured that our Assessing Team is actively following up on this matter. A member of the team will be in contact with you to discuss the situation further, provide clarity, and assist in driving the matter towards resolution.
We value your feedback, as it helps us identify areas where we can improve our processes and service delivery. We apologise for the inconvenience caused and thank you for your patience while we work to address your concerns.
King Price Insurance's reply22 Jun 2026, 11:33
Official
Hi Kassandra
Thank you for bringing this to our attention.
Thank you for bringing this to our attention.
We're sincerely sorry to hear about the delays and frustration you've experienced during your claim. We understand how stressful it is to be without your vehicle for an extended period, and we appreciate the impact this has had on you.
Please be assured that our Assessing Team is actively following up on this matter. A member of the team will be in contact with you to discuss the situation further, provide clarity, and assist in driving the matter towards resolution.
We value your feedback, as it helps us identify areas where we can improve our processes and service delivery. We apologise for the inconvenience caused and thank you for your patience while we work to address your concerns.