Horrible Service = King Price

On the 16th of September my car battery had died due to me leaving the lights on in the vehicle, because i was at work at the time and my husband couldn't get to me he Whatsapped King Price to which they had rep**** saying they were closed for the day which we understood, i managed to get a lift home.

Following the next 2 days we had yet to receive correspondence from King Price regarding the WhatsApp to which they were quite confused to when we did contact them on Friday hoping they would help us, only to then be told because i didn't lock my keys in the vehicle i would have to pay a call out fee of R395! Really? during a time that i hadn't gotten paid nor did my husband, yet a premium is paid every single month without fail from us to King Price.

Eventually i received a call from a manager who was directed to me by my husband who is the policy holder as his phone battery was low and he was hoping they would resolve the issue with me, i had spoken to the manager saying i was unable to afford the call out fee to which he said he would make a plan and get back to me, by this time my car had been sitting at my place of work for 2 days with a stone dead battery and we had no access into the vehicle because it has central locking and the manual lock wasn't working with the key.

While looking for a locksmith on my own i bumped into the contracted locksmith to King Price for KZN who was happy to help me outside of the insurance and also informed me that nobody from the insurance had contacted them to assist me (no surprise) they even understood my financial situation and offered to lower the price, I had fetched my vehicle at 12pm on Saturday, it is now Monday the 21st and i am yet to have them call and assist me.

They then have the nerve to email my husband asking him rate the service, ya, its a no for me...

We shall be taking our time, money and safety elsewhere as it is very unnerving how they regard the safety of their clients, luckily i was at work where the vehicle and myself are safe, had i been in a remote area or shopping mall, different story then.