Horrible service from King Price

I claimed for hail damage on my car on the 1st of December 2025  Date2025-12-01 Policy no.KP***Claim no.CKP***/3. They advised me to see a specific panel beater after I contacted and complained that they do not communicate with me. The panel beater gave them the quotation on the 14th of December, I was then informed by King Price to take my car to PG Auto Glass so that they can replace the windscreen, which I did. Since then no communication from King Price. On the 14th of January I contacted King Price via email. They phoned me back and said that there is a note on the claim. The responsible person for my claim will contact me. Nothing happened. I contacted them on the 18th of January to hear why the person don't contact me. I did not get feedback. Today the 19th of Januray 2026 I contacted them again I informed them that I will lodge my experience with Hellopeter. Seems like it is ok with them since they still did not make contact with me. From the 1st of December to the 19th of January they can not finalise my straight forward hail damage claim. I suggested a client to use them which the client did and I am also still waiting for my reward they promise... Not excitable for a leading insurance company like King Price.