Horrible service

My son has been with King Price for years so he convinced me to also join . But the first time we ever claim with them we receive this horrible service . The cars back window broke , we processed the claim last year November . So we were told they would contact us to take the car in to have the back window replaced . Two weeks went by and nothing . I phoned in and was told an urgent email will be sent . Another two weeks went by and nothing . Phoned in again and was told that they were so sorry , another urgent email will be sent . And once again nothing . All this time im driving a car without a back window . Last week we phoned in again and was told someone would phone back , no one did . So my son logged a complaint with them . Then this lady phoned my son and told him they cant find a window and what does he propose they do ..... My son then took it upon him to go look for the window but couldnt find one . Then today i phoned the manager who told me they are going to cancel my insurance as they cant find find parts for this car . This after they took it upon themselves to insure the car , took my payments and once you claim they want to cancel your insurance .. Stay away people