Horrible phone insurance!!!

If I could rate them 0 I would. I literally waiting 4 weeks for my claim to be solved. I claimed on a Monday I Waite and waited no one called. The following Monday which was week 2 I called in to ask about my claim and why haven't contacted been made with me after a week. They said Michelle was suppose to call and they don't know why haven't she called . A lady then told me she will process it after we have been on a call for a hour me holding hole time for to confirm things with Michelle who couldn't phone me herself. She told me the courier will collect in the week and the Thursday they collected. Week 3 no contacted made and I called in the tuesday to asked what was the result a guy spoke to me and told me that they need wait 3 days for result. On Thursday I phoned and the lady told me that results received and they will pay out cash . She sent a form i signed and she told me she will process payment her name is Unathi. Week 4 which was this Tuesday I phoned to asked is all still good and have payment been made because I received no email confirming it. Just to be told nothing has been done and she will do it now for me. The 4th consultation. On every 5 calls I spend more than a hour on the call with my airtime . More than r400 airtime. I ****ed with this stupid insurance. They had the nerve to deduct still again this month after I haven't have phone for 4 weeks. Lady said call centre will call to refund however day is over and I'm still waiting guess I will have to phone again and spend a R200 airtime .waist of freaken time then they say we treat our customers royal.