Horrible Motor Vehicle Claim Experience

I am extremely disappointed with the service from King Price. My husband submitted a motor vehicle claim on October 14, 2024, and since then, the process has been frustratingly slow and unprofessional.

For two weeks, there was complete silence from the company. When my husband followed up, he was told they were struggling to obtain the accident report from the police station. He took it upon himself to visit the station and managed to get the report, something that usually isn't allowed, thanks to a kind officer. He sent the report to the insurance company, yet as of today, November 16, 2024, we still haven’t received confirmation on whether the claim has been approved.

The lack of communication is astounding. My husband had to call again to learn that a dealership had been appointed to assess the vehicle—information they failed to communicate proactively. They never initiate feedback; we constantly have to chase them for updates.

To add to the frustration, today they called my husband asking about an insurance claim I allegedly made in February 2022. On top of that, I was only given a consent form to sign last Friday as the regular driver of the vehicle, a step that should have been handled much earlier in the process.

We’ve dealt with several other insurance companies in the past, and none have been this inefficient. Claims with other providers have been processed promptly, and communication has always been clear and proactive. This experience has been the worst we’ve ever had.

I wouldn’t recommend this insurance company to anyone. The lack of communication, poor customer service, and the unnecessary delays make this company unworthy of anyone's trust. Save yourself the stress and go elsewhere.