Horrible Insurance Claim Experience

I was involved in an accident in July 2021, and I registered my claim on the 12th of July then the drama started. An investigator for King Price named Jacques Du Plessis was assigned to my claim. He interrogated me for hours on end and scrutinized every detail and everything, I comp**** fully with that process, honestly provided all the information they requested including my bank accounts, tracker records etc. I never got an outcome despite going through all that vigorous process and Jacques' boss Lowrence Mokoena bul**** me to avail myself to their offices in Pretoria Menlyn, I declined their request for me to go and see them at their offices as I felt that I had provided them with all the information they said they needed to carry out the assessments and all. They insisted on visiting me at my workplace in Rustenburg to restart the investigation process from scratch. After this visit they still failed to give me an outcome and I had to incur legal costs as a way of trying to get my claim resolved. The customer service was pathetic, unprofessional and ********* and very unfair towards me as they went on to reject the claim without valid legal reasons. As if that that was not enough they went on to further damage my car by stripping and cutting cables and tearing apart my backseats to a point that my vehicle could no longer start. They had the audacity to tell me that they had to strip my vehicle apart to further assess damage which I do not understand why. As a loyal, paying premium customer the treatment I received from King Price was extremely bad and it was emotionally draining too as I had to anxiously wait week in and week out to get feedback from them. I will not rest until justice is served.