SM
Siphesihle M

1 reviews | Active since May 2022

18 Aug 2025, 13:37

HORRIBLE EXPERIENCE

Terrible experience with Kingprice Insurance! My car was inexplicably written off after a minor scratch and dent, despite being drivable with no internal or engine issues. The consultant, Okuhle, was initially responsive but went silent after sending a tow truck on July 25th. Despite numerous calls, Kingprice has failed to provide clear reasons for the write-off or adequate support. I'm still without a car, courtesy car, or assistance, causing significant disruption to my daily life. The lack of professionalism and communication is appalling, especially given my impeccable payment record. I expect better service from Kingprice Insurance. Okuhle she said I am rude for questioning her! The Manager Carmen Stellenberg is also unhelpful. This is really frustrating

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Replies (1)
King Price Insurance
King Price Insurance's reply18 Aug 2025, 15:14
Official
Hi Siphesihle
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Claims will be in contact to discuss your concerns and the way forward.