LB
Luzuko B

1 reviews | Active since Mar 2018

04 Apr 2019, 16:04

HORRIBLE EXPERIENCE

Rude and unprofessional retention rep imp**** that I was not being honest about my reason to cancel. He then proceeded to give unsolicited advice after interrogating me on how convenient it was for me to make the request considering the fact that I had been in contact with iWYZE. I am disgusted by how this company shamelessly wastes people’s time by placing them on hold for no good reason, only to come back and sarcastically insinuate that customers are not being truthful. I’ve said this before and I will say it again, the positive reviews all seem doctored because none of them go into greater detail on what the rep did to make it a pleasant experience for the customer. Lindokuhle was well on her way to securing my business, until an obnoxious colleague ruined it for her. STAY AWAY!

0
Replies (3)
King Price Insurance
King Price Insurance's reply08 Apr 2019, 08:26
Official
Hi Luzuko

Thank you for bringing this to our attention,

Our sincerest apologies for the negative experience, rest assured the matter will be investigated and addressed with the agent involved. We note the policy has been cancelled as per your request. Should you require any further assistance please do not hesitate to contact.
LB
Luzuko B's update08 Apr 2019, 10:13
Reviewer Update
That is a wonderful PR statement, but, its not enough. Since you have availed yourself for further assistance that I need, I would like for him to call me and offer a sincere apology for the disrespect.
King Price Insurance
King Price Insurance's reply08 Apr 2019, 13:21
Official
We have requested Andre contact you to discuss.