Horrible customer service and Claims process. Refused to pay a Mechanical warranty and ignored due process. **** OF AN INSURANCE

King price is very unreliable as an insurer and warranty provider.

I have had 2 cars under king price, 1 for 4+ years, and another for the last 3 years. Their app that is nice to navigate and see the products they offer and that's the end of the positive experiences.

They are very quick to take their installments but do not want to pay out. On the same day they reject my warranty claim they take their installment.

My car suddenly started slipping in reverse. I took it for repairs and the workshop submitted the claim. King Price Warranty agent, Sharné Nel, went back and forth as if she was looking for reasons to reject, then after 10 business days phoned me to say that my claim was rejected due to wear and tear. Their rejection was completely based on the pictures sent by the workshop and they did not even send out an assessor to properly assess the damage which Miss Sharné Nel admitted to me over the phone. Based on the pictures there is clear signs of mechanical breakage on one of the gearbox's friction plates. Which indicates that a metal fragment broke off and ended up in the gearbox and there are visible scratches on that singular friction plates while the others are smooth.

I had to get the workshop that serviced my car 2000km prior to this break to inspect and write an additional report to prove that my car had no issues and that there is no way that the car could have worn down normally to the point where I had almost no reverse. Other reviews I've seen also state that they just reject any and all claims under the reasoning of wear and tear.

I further tried to chat to their agents to find out if I pay for the repairs will they refund me once my dispute is resolved in my favour. The Whatsapp line closes my query before I can complete typing. Then when I re-open a ticket, the agent does not respond in any way, shape or form, not even to acknowledge my communication where I asked "Can you please wait while I type out my message" for over 15 minutes. While I'm typing out my grievance/request, I try to keep the line open with constant messages. Then after sending my actual message, the agent doesn't respond at all for another 7 minutes since my main message. The agent offers no apology or concern or empathy for the situation and then just says that they can't do anything now because the warranty department closed at 16:30. Noting that I initiated the entire process at 16:10. In actual fact I was trying since 10:00 to get in contact through the King Price app.

Now I'm sitting with no car since the 10th of July. The workshop wants me to start paying storage of R350 per day or I can get the car transported to my home and back which will cost R3k+ for transport from and back once the claim is finalised.

King price is a disappointment of an insurance and I'm glad I haven't had to claim for an accident yet. Another grievance I had with them is that before I saw that I needed to do a self inspection on the app, I was left to drive for 2+ years without being fully covered (according to their policy). They could phone me to try to sell me more stuff but couldn't tell me I need to do the inspection.

To date King price has gotten R80k worth of premiums from me but will look for any excuse to not pay out.