Horrible communication

Submitted a claim on the 9th of November, 24 days later the claim is still being “finalised “. I have been calling in daily for an update as Patricia Masilela stopped replying to my emails on the 26th of November but I keep getting stories left right and center. I asked to speak to a manager this morning and the person I spoke to advised that she has escalated this and I will get a callback but still nothing. I called again at 16:22 and I am told a manger needs to override something on the system and it should be done tomorrow morning. This is honestly frustrating because it’s Dec and most companies will be closing soon meaning I won’t have a car since I need to take my courtesy car back next week. Extremely disappointed by the service I am getting especially since I have been insured with you guys for 3 years and this is my first time claiming.