horrible and disgusting services

I registered a claim on 10/02/2022 after an attempted car hijack where my car was damaged on the right on the left side and my right headlight

My claim was approved, and My car went for a repair at Auto magic

Auto magic took my car to BMW for the headlight to be correctly inserted as they had some challenges and BMW provided them with report On the report it was explained that water damaged xenon bulb and control aim because during my accident the headlight was cracked open as it was raining then rainwater went inside the light

However the insurance decide to only approve the driver module which is not affected and they ignored the main issue of a control unit

when i went to fetch my car from the panel beater , I noticed that the xenon light it doesn’t turn on when I switched on my car and I spoke the repairs about it and they advised me to visit bmw as they are ones that dealt with the light On Saturday I went to BMW the glen to inquire, and I was told that the light inserted on my vehicle is the after market and

The light won’t turn on because when my light was damage it was cracked open and the rainwater contributed to the failure of control unit and xenox

I was also shocked that the insurance was also told about the matter, and they ignore but instead they only approved module I fully agree with BMW because that day during my accident my headlight was cracked open, and it was raining that day

On Monday I have send two emails to the Administrator Sebastian Makitla and he didn’t respond to my email, I then called twice, and I was advised the Administrator will call me but clearly king price in not interested in providing a feedback regarding the repairs as I was not satisfied

Secondly I have a horrible service on a rental car that was issued to me as I received a message from the rental car indicating that I need to return the car same day

When I inquire to the rental then I was told the insurance advised them to cancel the rental , king price didn’t even notify me that the rental car will be cancel as my car is ready for collection

I’m so disappointed at which my claims has been handled till today no one from king price contacted me even the administrator , i call them daily but they keep saying the claims department will call me