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I am extremely dissatisfied with how my claim has been handled. I submitted the claim via the app on 11 December and later received a follow-up call to register it. I was informed that a service provider would be allocated and sent to my home. Subsequently, I received a message from the service provider requesting confirmation of certain details, which I promptly provided. After that, there was complete silence. On 18 December, I followed up with King Price and clearly stated that I would be traveling for the holidays on 20 December and needed the assessor to visit before then. The gentleman I spoke to assured me that this would be arranged. However, on 19 December, I received a call from the service provider informing me that their next availability is 23 December 2025, despite my earlier communication that I would not be available. I am very unhappy with this experience. What makes matters worse is the attitude of the person handling my claim—there was no apology or acknowledgment of the inconvenience caused. Please address this matter urgently.