SM
Sicelo M

1 reviews | Active since May 2019

14 May 2019, 12:31

HIGHLY RIDICULOUS SERVICE EVER !!!!

Firstly I'll like to say "Thank you for thee most poorest service". You made me feel like a peasant instead of a king. I've joined King price in March, then My car was ****** on the 02 of April 2019, I've lodged a claim with King Price on 03 April 2019. The Claim has only been approved on the 03 May 2019. Since I've been calling them with my Air time again and again to inquire about the progress. It took them Two Whole weeks for them to let me know that I have to go to the Pound for the car to be released to them. in between that two week I've been asking them is there anything you need me to do and they capt on saying quite " Will take care of everything" What!!!!!!!! I've phoned the Assessor, his telling me he will follow up What!!!!! and the Mechanic whose is to assemble the car and he told me, car is not with him yet, this is really Ridiculous, TILL TODAY I'M STILL WAITING FOR MY CAR. I wish I new.

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Replies (1)
King Price Insurance
King Price Insurance's reply14 May 2019, 17:18
Official
Hi Sicelo

Our sincerest apologies for the negative experience, we note that there was an 11 working day delay on the matter due to the difficulty of having the vehicle released from the police pound. Rest assured claims is urgently looking into the matter and will provide you with further feedback.