HIGHLY FRUSTRATED

Policy number: CKP***/2<br> I have had this claim lodged with your call centre on the 08 March 2015<br> A week later we received the courtesy car due to twitter complaints that were addressed by the administrator.<br> Between numerous calls made to the claims department we had with you until we found our claims agent is Ivan Molefe only on the 30.03.2015<br> Please note during the 8th March 2015 and 31 March 2015 I did not get any correspondence from Ivan Molefe.<br> I had to return the first courtesy car without getting any proper feedback from my insurance.<br> Upon numerous emails I finally managed to get an extension but only for a week.<br> I did not approve the delaership it had to go to it is part of your company as you chose it.<br> They have only entered the paintwork phase and I cannot return another courtesy car, get stranded, send 10 emails and calls and then have someone with a heart on whose ear my story falls on.<br> This is my last resort will send this report to the ombudsmand and John Robbie on 702.<br>