Highly dissapointed - claims and procurement process

I am utterly speechless with the service I have received from King Price after I ( going against what everyone says ) moved to King Price recently. My vehicle was ****** on the 12th of January 2023. The initial process was swift with minor hick-ups. But what came after shocked me. My claim after being submitted took up to 3 weeks to be approved. I called multiple times to only be informed that the appointed is working on the claim and will come back to me. No help what so ever. After the claim had finally be approved my vehicle was booked to be fixed at Nu Wagon. Now my vehicle has been standing there for about 2 weeks with no avail. I went to check on my car today to find that the vehicle is only about 10% complete after their online website said the car would be finished on the 15th. Claiming they are waiting on parts. Final thoughts: I have now been sitting without my vehicle for over a month and reckoning that it will take another 2 weeks to complete. Now I have no vehicle and a nice Excess of R 9000.00 because my claim was within 3 months of the policy start date. NOT HAPPY AT ALL